Technical Support Hours

We will have tech support available to help you log in and troubleshoot any issues you experience. Plan for about 20 minutes. While this is optional and not required for CE hours completion, we highly recommend checking your system prior to the start of the event so that, should issues arise, we can help you fix them early.

Technical support is available via a Zoom Meeting:

  • Thursday, May 19 from 7:00pm-10:00pm Eastern (4:00pm-7:00pm Pacific)
  • Friday, May 20 from 8:00am-11:00am Eastern (5:00am-8:00am Pacific)
  • Saturday, May 21 from 8:00am-11:00am Eastern (5:00am-8:00am Pacific)

Our technical support team can also be reached by phone during the above hours at 888-446-6464.

**IMPORTANT NOTE** Our system works best on desktop or laptop computers. Do not use tablets (iPads, Kindles, etc.) or phones.

If you are planning to use an Apple device, there are some known issues between our video management system and the Safari internet browser. Wherever possible, please use Google Chrome browsers to have the best performance. Please check the FAQ for additional guidance.