FAQ

Some of our most frequently asked questions.
If you have others, call us at 855-227-6505.

Tech Support

Answer:

We've created a step-by-step instructional checklist to help you set Turning Point up on your mobile device. Click here to download the pdf.

Answer:

We've heard some reports that those on tablets or iPads are having issues getting audio. We recommend when possible to use a laptop or a desktop computer instead of a tablet for the best viewing experience. MAC computers will work. In addition, we recommend you use the Chrome browser. In order to ensure that you can hear and speak using your webcam, please follow the instructions below to enable audio/visual.

Answer:

Open the Interactive ((Live))) Stream session in Safari. If no sound, go to Preferences, then Websites, and set to "Allow All Auto-Play" for DOCSLiveStream. Once you've done that, refresh the page. See image below for example.

Answer: Yes. On Thursday, September 30, DOCS will have tech support available to help you test your computer and mobile device systems. Please set aside 30 minutes between the hours of 7-10pm Eastern / 4-7pm Pacific to confirm connectivity and work out any audio and video issues.
Answer: Tech support Zoom rooms will be available on October 1 from 8-11am Eastern / 5-8am Pacific, and October 2 from 8-11am Eastern / 5-8am Pacific. You can also contact Tech Support by phone at 888-446-6464 during the hours of 8am-12pm Eastern / 5-9am Pacific.
Answer:
1) A desktop or laptop computer with audio and video capabilities, linked to a high-speed internet connection, to view the (((Live))) Streaming presentations. Tablets are not recommended.
2) A mobile device such as a phone to access the Turning Point polling technology.
Answer: Turning Point app. This is our audience response system that tracks your participation and is required to receive your CE hours. Polls are built into the presenter’s slides to check your understanding of the subject.

You can find the app in the Apple App store or Google Play under Turning Point. When you register, please use the same email address you gave us to register.

Before the Event

Answer: Your course materials, including the manual, will be sent in a Welcome Box to the mailing address you provided when you registered and will arrive the week of the (((Live))) Stream seminar. However, if you register after September 22, your Welcome Box will arrive after the seminar. For those registered after September 22, DOCS will send you a digital copy of the manual prior to the course. Your course materials will arrive later.
Answer: Once you’ve logged in to DOCSLiveStream.com, click on Courses and you will see a white block titled “Pre-Course Study.” Click on that block and your required pre-course videos will populate to the left-hand side. After you have watched the pre-course videos, take the quiz. You will have three attempts to receive a passing score of 70%. You must go through all pre-course videos and receive a passing score on the quiz in order to receive the full CE hours.

If you have any issues watching the videos, please contact the Customer Loyalty Team at 877-325-3627.

Answer: The pre-course and quiz must be completed prior to the Office Hours for your course (see below for dates/times). If you are unable to do this, please email clr@docseducation.com for assistance.
Answer: The pre-course CE hours are included in the final CE letter, which you will receive after the successful completion of the seminar.
Answer: If you passed the pre-course, we can send you a copy of your results.
Answer: Please email clr@docseducation.com for assistance.
Answer: It is a mandatory one-hour live, interactive session with the DOCS faculty over Zoom. The Faculty will review the information you have studied during the pre-course videos and offer you an opportunity to ask questions.
Answer: Faculty Office Hours will be held on the following days and times:
  • IV Sedation Recertification is Tuesday, September 28 at 5 pm Pacific/8 pm Eastern
  • Master Series: Advanced Sedation is Wednesday, September 29 at 5 pm Pacific/8 pm Eastern
  • Adult Oral Sedation Dentistry is Thursday, September 30 at 5 pm Pacific/8 pm Eastern
Answer: Yes, office hours are required for all doctors registered for Adult Oral Sedation Dentistry, Master Series: Advanced Sedation, and IV Sedation Recertification. The one-hour session is included in the continuing education certificate.
Answer: If you are not able to attend your Faculty Office Hour for any reason, please contact us right away so we can schedule a make-up session. You can contact your clinical advisor directly or call 855-227-6505.
Answer: Lots of goodies! You can watch a video here.
  • Course manual and reference guide
  • Goodies and snacks
  • Something to keep your hands busy
  • Pill crusher
  • Regulatory Resource Sheet for your state
  • Membership Information
  • Product catalogs and IV brochure

During the Event

Answer: The Live Patient Experience is a 1.5-hour short immersion course designed as a follow-up to the complete study of oral sedation dentistry. You will be able to watch live as DOCS Faculty provide oral sedation via the incremental oral administration methodology to a patient in the dental office. A Live Patient Experience is required for California Dentists.

The Live Patient Experience will take place on Saturday, October 2 immediately following the conclusion of the Adult Oral Sedation Course, at approximately 6:30pm Eastern / 3:30pm Pacific.
Answer: You must be an active DOCS Member and registered for an Interactive (((Live))) Streaming session to attend. If you fit that criteria, you will find a white block on the HOME page titled “Live Patient Experience.” Click on that block at 6:30pm Eastern / 3:30pm Pacific to access the course.

If you are not yet a DOCS Member but would like to attend the Live Patient Experience, you can become a Trial Member for $1* by signing up on our website. You’ll have access to the full DOCS Membership benefits for 60 days, the Live Patient Experience on Saturday and access to the course recordings for 30 days after the event. There is no obligation and no additional costs; cancel anytime. Click here to learn more.

*Restrictions apply. Only available to new Trial Members.
Answer: Our Live Patient Experience can only be used to meet requirements in the state of California. States such as Texas, Idaho, Missouri, and Maine require that permit applicants have three (3) live patient experiences in groups of no more than five (5). The Live Patient Experience during the DOCS (((Live))) Stream event can not be used as one of those three.
Answer: While team members may watch together, we encourage each registered team member to log in individually to the Event website and the Turning Point app using separate devices, so that individual attendance can be verified.
Answer: You will need a laptop or computer and mobile device to actively participate, as well as your course manual on hand. We also recommend a notepad and pen to take notes.
Answer: Yes. As part of the attendance verification process required by the AGD, we measure active engagement through the Turning Point polling software. To receive the full CE hours for your course, you must have a 70% participation rating on Turning Point.
Answer: No. The (((Live)) Stream courses must be watched using a desktop or laptop for the Zoom software to work properly.
Answer: Please contact your clinical advisor directly or call 855-227-6505.

After the Event

Answer: Your CE letter will be sent via email 15 business days after the seminar, as long as all course requirements have been met. Each course curriculum has its own requirements, but may include: pre-course videos and quiz, faculty office hour, Turning Point participation, and attending the live event. If you are unsure of what your course requires, contact your clinical advisor directly or call 855-227-6505.

Please Note: All requirements must be completed prior to CE being sent.
Answer: CE letters will be sent via email within 15 business days after the event.
Answer:

You must be an active DOCS Member to access the recording for your course. You will find the recordings on the Event website under Recordings within 1 week of the event ending. If you are not yet a DOCS Member but would like access to the course recordings for 30 days after the event, you can become a Trial Member* for $1 by signing up on our website. You’ll have access to the full DOCS Membership benefits for 60 days. There is no obligation and no additional costs; cancel anytime. Click here to learn more.

*Restrictions apply. Only available to new Trial Members.
Answer: The recording for your course will be available for 30 days after the end of the event.

Regulatory Questions

Answer: Our Regulatory Counsel will be holding office hours throughout the program for your questions. You can find her available office hours on the HOME page, under the box titled “Regulatory Counsel Office Hours.” They are free to attend, and no prior registration is required. DOCS Members can schedule private sessions with Kathleen Marcus, JD via email at regulations@docseducation.com.
Answer: While capnography is the standard of care in all states, and highly recommended, not all dental boards require you have capnography in your office. Please refer to your state Regulatory Reference sheet included in your course materials.
Answer: Titration is only possible with IV medication. The only state that specifically mentions “titration” with reference to oral medication is Michigan. Incremental oral administration as taught at our courses is not titration.
Answer: Whether a permit is required to administer minimal sedation varies by the regulation in particular states. Please refer to your state Regulatory Reference sheet included with your course materials.
Answer: Whether there is a dosage limitation for administering sedation without a permit varies by the regulations in each state. Please refer to your state Regulatory Reference sheet included with your course materials or attend one of the regulatory office hours.
Answer: No. DOCS cannot submit a permit application on your behalf.
Answer: DOCS Regulatory Counsel is available for all attendees during the Interactive (((Live))) Stream event to answer your questions. After the event, active DOCS Members can schedule private sessions with Kathleen Marcus, JD via email at regulations@docseducation.com.

If you are not an active DOCS Member, you can become a Trial Member* for $1 by signing up on our website. You’ll have access to the full DOCS Membership benefits for 60 days, including access to Kathleen. There is no obligation and no additional costs; cancel anytime. Click here to learn more.

*Restrictions apply. Only available to new Trial Members.